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Refund Policy

Refunds are available under specific conditions. If we have not commenced any work on your project, you are eligible to receive a full refund. Once work has begun, the fees for the services rendered up to the point of cancellation will be deducted from your initial payment, and the remaining balance will be refunded. Please contact us promptly if you wish to request a refund.

Cancellation Policy

You may cancel your digital marketing services with a 30-day written notice. If you choose to cancel your services before the end of the notice period, you will be responsible for any services rendered during that time. After the notice period, no additional charges will be incurred.

Return Policy

Due to the nature of digital marketing services, returns are not applicable. However, we strive to ensure satisfaction with all services provided. If you are dissatisfied with the results or progress of your project, please contact us to discuss how we can better meet your expectations.

Delivery Policy

As a provider of digital marketing services, ‘delivery’ refers to the execution of services such as SEO, PPC campaigns, content creation, and more. Timelines and milestones for the delivery of services will be outlined in your service agreement. Regular updates and reports will be provided to keep you informed of progress.


Fulfillment Policy

At UpLevel Marketing, we are committed to delivering high-quality digital marketing services tailored to your business needs. Here’s how we fulfill our services:

1. Service Agreement: Upon engaging with UpLevel Marketing, we will outline the scope of work and objectives in a detailed service agreement. This agreement will specify the services chosen, project milestones, timelines, and deliverables.

2. Project Kick-off: After the agreement is signed, a kick-off meeting will be scheduled with your team to finalize the project details and timelines. This ensures that all parties are aligned on the expectations and delivery schedule.

3. Execution of Services: Our team will begin executing the services as outlined in the service agreement. This includes ongoing tasks such as SEO optimization, content creation, social media management, and other services that you have selected. Each service component will be handled by specialists in that domain to ensure quality and efficiency.

4. Monitoring and Adjustments: Throughout the duration of your project, we continuously monitor the effectiveness of our strategies and make necessary adjustments to optimize performance. This proactive approach ensures that we adapt to any changes in market dynamics or your business objectives.

5. Reporting and Communication: Regular updates and comprehensive reports will be provided to keep you informed of the progress. These reports include analytics and key performance indicators (KPIs) relevant to the agreed-upon objectives.

6. Completion and Review: Upon completion of the project or at the end of the billing period, we will conduct a final review with you to discuss the results and outcomes of the services provided. This review also offers an opportunity for feedback and planning any future marketing initiatives.

7. Renewal: If you are satisfied with our services and wish to continue, we can discuss renewing your contract and possibly expanding the scope of our engagement to further support your business growth.

We are dedicated to providing transparent, effective, and timely delivery of our digital marketing services to ensure your satisfaction and success.